Consumers

Phishing

Criminals sometimes pose as iDEAL | Wero to trick you into clicking a link or sharing your bank details. Here’s how to recognise it.

How to recognise fake iDEAL emails

A false sense of urgency, often with a strict deadline.
Claims your account needs “mandatory verification” or has been suspended.
A button or link asking you to “confirm your identity” or “activate” a payment.
A sender address that doesn’t end in an official iDEAL | Wero domain.

iDEAL | Wero will never ask you by e-mail or text message to verify your identity, confirm personal details, or activate a payment service.

What to do if you spot one

Don’t click any links or open attachments.
Never share personal or banking details.
Delete the message, or report it to your own bank.
When in doubt, check Mail from iDEAL | Wero to see what a genuine message looks like.